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Terms and Conditions
ICON RMC: Terms & Conditions
Order Placement:
All orders should be placed at least 24 hours before delivery.
Customers must provide accurate delivery location, quantity, and time details.
Pricing and Payment:
Pricing will be confirmed at the time of order, based on the quantity and type of concrete.
Full payment is due as per the agreed terms (before or on delivery).
Any additional charges (like waiting time, extra distance, or special requests) will be added to the final bill.
Delivery:
We will do our best to deliver on time, but delivery times may vary due to traffic or weather.
The customer is responsible for providing clear access to the delivery site.
Product Quality:
Our concrete is produced to meet the required quality and standards.
Once delivered, the customer is responsible for the handling and use of the concrete.
Quality Assurance:
ICON RMC guarantees the concrete will meet the required specifications (grade, strength, etc.).
If there are quality concerns, customers should inform ICON RMC immediately within 24 hours of delivery.
Cancellations and Changes:
Cancellations or changes must be made at least 12 hours before the scheduled delivery.
Late cancellations may result in a cancellation fee.
Safety and Site Requirements:
The delivery site should be accessible by the concrete mixer trucks.
The customer is responsible for ensuring the site is prepared for receiving the concrete.
ICON RMC reserves the right to charge for waiting time if the site is not ready.
Returns and Refunds:
Once concrete is mixed and dispatched, it cannot be returned.
Refunds will only be provided if there is a proven quality issue with the product.
Liability:
ICON RMC is not responsible for damage to property during delivery unless caused by our negligence.
Customers are responsible for ensuring the delivery site is safe.
Changes to Terms:
These terms may be updated from time to time.
Check our website or contact us for the latest information.
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