ICON RMC: Terms & Conditions

  • Order Placement:
    • All orders should be placed at least 24 hours before delivery.
    • Customers must provide accurate delivery location, quantity, and time details.
  • Pricing and Payment:
    • Pricing will be confirmed at the time of order, based on the quantity and type of concrete.
    • Full payment is due as per the agreed terms (before or on delivery).
    • Any additional charges (like waiting time, extra distance, or special requests) will be added to the final bill.
  • Delivery:
    • We will do our best to deliver on time, but delivery times may vary due to traffic or weather.
    • The customer is responsible for providing clear access to the delivery site.
  • Product Quality:
    • Our concrete is produced to meet the required quality and standards.
    • Once delivered, the customer is responsible for the handling and use of the concrete.
  • Quality Assurance:
    • ICON RMC guarantees the concrete will meet the required specifications (grade, strength, etc.).
    • If there are quality concerns, customers should inform ICON RMC immediately within 24 hours of delivery.
  • Cancellations and Changes:
    • Cancellations or changes must be made at least 12 hours before the scheduled delivery.
    • Late cancellations may result in a cancellation fee.
  • Safety and Site Requirements:
    • The delivery site should be accessible by the concrete mixer trucks.
    • The customer is responsible for ensuring the site is prepared for receiving the concrete.
    • ICON RMC reserves the right to charge for waiting time if the site is not ready.
  • Returns and Refunds:
    • Once concrete is mixed and dispatched, it cannot be returned.
    • Refunds will only be provided if there is a proven quality issue with the product.
  • Liability:
    • ICON RMC is not responsible for damage to property during delivery unless caused by our negligence.
    • Customers are responsible for ensuring the delivery site is safe.
  • Changes to Terms:
    • These terms may be updated from time to time.
    • Check our website or contact us for the latest information.
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